Shipping policy

Free shipping within Continental US. 

Incorrect Address & Delivery Issues

Customers are responsible for providing accurate and complete shipping information at checkout, and for ensuring delivery can be completed at that address.

If you spot a mistake in your address, email support@fivors.com as soon as possible. We can usually correct it before the order ships. Once an order has left the fulfillment center the address can no longer be changed.

If an order cannot be delivered because of an incorrect or incomplete address, or a failed delivery attempt, it is not eligible for a refund. If the parcel is returned to us we can reship it once the correct address is confirmed; return and reshipping costs are the customer’s responsibility.

If a delivery issue is caused by carrier error — for example the parcel is marked delivered but not received, or arrives damaged — contact us at support@fivors.com and we will investigate with the carrier and arrange a replacement where appropriate.

Orders cannot be refused at delivery. Any return must go through the return process set out in our Refund Policy.